Term & Conditions

Welcome to Osprey Security Solution! These Terms & Conditions govern the use of our security solutions and services. By engaging our services, you agree to comply with the following terms.

1. Definitions

  • Company: Refers to Osprey Security Solution, the provider of security solutions.

  • Client: Refers to any individual, business, or organization using our security services.

  • Services: Includes all security-related products, monitoring, installation, consulting, and maintenance provided by the Company.

2. Service Agreement

  • Upon agreeing to use our services, a contract will be established detailing the scope of work, including the installation, maintenance, and operation of security systems.

  • The Company retains the right to modify the scope of services as necessary, with prior notification to the Client.

3. Payment Terms

  • Payment for services shall be outlined in the service contract and must be made in accordance with the payment schedule agreed upon.

  • Late payments may incur additional fees, including interest charges as outlined in the contract.

  • All equipment and services remain the property of the Company until full payment is received.

4. Service Limitations

  • The Company will not be liable for any failure or delay in the performance of services caused by factors beyond its control, such as natural disasters, power failures, or third-party actions.

  • The Company does not guarantee that its security systems will prevent all unauthorized access, break-ins, or other security breaches.

5. Client Responsibilities

  • The Client is responsible for providing access to the premises for installation and maintenance.

  • The Client must ensure that the security equipment is not tampered with or misused and must report any issues promptly.

  • The Client agrees to use the security systems as per the manufacturer's guidelines.

6. Confidentiality

  • The Company will take reasonable steps to ensure the confidentiality of any data or information obtained during the service period.

  • Both parties agree not to disclose any proprietary or confidential information without prior consent, except as required by law.

7. Warranties and Maintenance

  • The Company offers a warranty on installed equipment as per the manufacturer’s warranty terms.

  • Routine maintenance and repairs outside the warranty period will be provided as per the terms of the service contract, and additional fees may apply.

8. Cancellation and Termination

  • The Client may cancel the service contract by providing written notice at least 24 hours before the installation/shipping date.

  • The Company reserves the right to terminate services if the Client breaches any of the Terms & Conditions or fails to make payments.

9. Liability

  • The Company shall not be held liable for any indirect, incidental, or consequential damages resulting from the use or inability to use the security services.

  • The Company’s liability is limited to the amount paid by the Client for the services provided.

10. Intellectual Property

  • All materials, designs, software, and documentation provided by the Company are the intellectual property of the Company and are protected by copyright and trademark laws.

  • The Client agrees not to copy, distribute, or use the Company's intellectual property for any purpose other than the intended use of the services.

11. Changes to Terms

  • The Company reserves the right to update or modify these Terms & Conditions at any time. Clients will be notified of any changes, and continued use of the services constitutes acceptance of the modified terms.

12. Governing Law

  • These Terms & Conditions shall be governed by and construed in accordance with the laws of [Your Jurisdiction].

13. Dispute Resolution

  • Any disputes arising from these Terms & Conditions will be resolved through negotiation. If a resolution cannot be reached, the dispute will be referred to arbitration in [Your Jurisdiction].

14. Contact Information

  • For any questions or concerns regarding these Terms & Conditions, please contact us at info@ospreysecurity.com.au.

By using our security solutions, you acknowledge that you have read, understood, and agree to these Terms & Conditions.