CCTV – Quality Maintenance Plans

To ensure your security products are working to their optimum performance, OSS can   provide you with a Quality Maintenance Plan to suit your specific needs. Choose from one of five levels of Quality Maintenance Plans (Platinum, Gold, Silver, Silver+ & Bronze) and ensure you get the most out of your OSS installed system.

Maintenance Plan Options

With a team of specialist Technicians working throughout the country, OSS can provide you with a maintenance service that best suits your requirements.  Give us a call on 0415 858 858 to discuss these plans further.

1. Remote access monitoring is only for temporary installations, this is not for permanent residential/business installations. It is not a 24/7 live monitoring service, but a ‘view after the fact’ service. ‘A’ = PCM which includes 4 camera Turbo HD CCTV system, installation and removal & internet setup, supplied in tamper proof system housing.

2. Remote access health check. The entails full live view camera testing, playback and backup of a sample clip, settings check and log review for identification of faults and tempering. If a fault is discovered, you will be contacted. If a site visit is required then cost of a call out per your plan.

3. As 2, but twice a month check.

4. As 2, but full weekly health check

5. Quarterly servicing: This will include a full-on site system check as 2, with a full cable integrity check for voltage/amperage drop and connections, psu test, camera image clarity check, camera refocusing if required, camera lens cleaning, camera angle change if required, junction box connection inspection and general fault diagnosis.

6. This will have to be an appointment booked call. Either call or email and request a call back.

7. Standard 3 years warranty on a Hikvision branded product. If a budget opinion is supplied it has a 1 year warranty. Warranty is only covered if products have been supplied by Osprey Security.

8. A monthly standing order will be set up to pay directly in to Osprey Security Solutions Pty Ltd bank account.


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